PH13 Terms & Conditions

01 Acceptance of Terms

By accessing or using the PH13 platform — whether through our website or mobile app — you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must stop using the platform immediately.

These terms apply to all visitors, registered users, and anyone who interacts with PH13 services. Using the platform after any update to these terms means you accept the revised version. We recommend bookmarking this page and checking it periodically.

02 Eligibility and Age Requirements

PH13 is strictly for users who are 21 years of age or older. By creating an account, you confirm that you meet this age requirement. PH13 reserves the right to request identity verification documents at any time to confirm your age and identity.

You must also ensure that online gaming is not prohibited in your jurisdiction. It is your responsibility to check local laws before registering. PH13 services are intended for players located in the Philippines.

• You must be at least 21 years old to register and play.
• Employees of PH13 and their immediate family members may not participate.
• You may not use the platform on behalf of another person.
• Residents of jurisdictions where online gaming is prohibited are not eligible.

03 Account Registration and Verification

Each player is allowed to maintain one account only. Duplicate accounts are not permitted and may result in the suspension of all associated accounts and forfeiture of balances. You are responsible for keeping your login credentials secure.

During registration, you must provide accurate and complete information. PH13 may require you to complete KYC (Know Your Customer) verification, which may include submitting a government-issued ID, proof of address, or other documents. Failure to complete verification when requested may result in account restrictions.

You are responsible for all activity on your account. If you suspect unauthorized access, contact our support team immediately. Always use OTP confirmation when prompted — this is a key layer of account protection.

• One account per person — multiple accounts will be closed.
• Use a strong, unique password and do not share it with anyone.
• Update your account details promptly if your information changes.
• KYC documents must be authentic — submitting false documents is grounds for permanent account closure.

04 Deposits and Payment Methods

All transactions on PH13 are conducted in Philippine Peso (PHP). We support local payment methods including GCash, Maya, and Philippine online banking or bank transfers. Deposits are generally credited promptly, but processing times may vary depending on the payment method used.

Only deposit funds that belong to you. Using payment methods that are not in your own name is not permitted. PH13 does not accept deposits via credit cards or cryptocurrency for wagering purposes.

• Minimum and maximum deposit limits apply and are displayed during the deposit process.
• Deposits made through third-party accounts will be returned and may trigger a review.
• PH13 does not charge deposit fees, but your payment provider may apply their own charges.
• If a deposit does not reflect within the expected time, contact support with your transaction reference.

05 Withdrawals

Withdrawals are processed to the same payment method used for your deposit, where possible. Before your first withdrawal, your account must pass identity verification. This is a standard step to protect your funds and prevent fraud.

Withdrawals are processed within the timeframes stated on the platform. Pending bonuses or active wagering requirements may affect your ability to withdraw a portion of your balance. PH13 does not deduct fees from withdrawals, but your bank or e-wallet provider may apply their own charges.

• Withdrawals are only released to verified accounts.
• Minimum withdrawal amounts apply — check the withdrawal page for current limits.
• Requests made during peak periods or for larger amounts may take additional time to process.
• Any withdrawal suspected of being related to fraudulent activity will be held pending investigation.

06 Game Rules and Player Conduct

Each game on PH13 — whether slots, live casino, sports betting, eBingo, or online poker — is governed by its own set of rules displayed within the game interface. Players are expected to read and understand these rules before placing bets.

PH13 strictly prohibits any form of collusion, use of automated tools (bots), exploitation of software errors or bugs, or any other conduct intended to gain an unfair advantage. Any winnings generated through such means are void and the account will be suspended immediately.

• All game outcomes are determined by certified random number generators where applicable.
• Bets placed cannot be cancelled once confirmed.
• PH13 reserves the right to void bets placed during system errors or technical faults.
• For sports betting, results are settled based on official sources; in the event of a dispute, PH13's decision is final.

07 Bonuses and Promotions

PH13 may offer bonuses, free credits, or promotional rewards from time to time. Each promotion comes with its own specific terms, including eligibility requirements and wagering conditions. These details will be clearly stated on the relevant promotion page or communicated at the time of the offer.

Bonuses are intended for genuine recreational play. Creating multiple accounts to claim bonuses more than once, or any other attempt to abuse promotional offers, will result in account suspension and forfeiture of any bonus-related winnings.

• Bonus funds may be subject to wagering requirements before they can be withdrawn.
• PH13 does not guarantee any specific bonus amount, percentage, or availability period unless stated in an active promotion.
• Bonuses may not be transferred between accounts.
• PH13 reserves the right to modify or withdraw any promotion at any time without prior notice.

08 Responsible Gaming

PH13 is committed to promoting safe and responsible gaming. We provide tools that allow players to set deposit limits, session time reminders, and self-exclusion options. We encourage every player to use these tools as part of a healthy approach to gaming.

If you feel that your gaming habits are becoming a concern — for yourself or someone you know — please visit our Responsible Gaming page for guidance and support options. Gaming should always remain entertainment, not a financial strategy.

• PH13 is a 21+ platform — minors are strictly prohibited from participating.
• Never gamble with money you cannot afford to lose.
• Set a budget before you play and stick to it.
• Take regular breaks and avoid chasing losses.

09 Privacy and Data Protection

PH13 collects and processes personal data in accordance with our Privacy Policy. By using the platform, you consent to the collection and use of your data as described in that policy. We use SSL encryption and industry-standard security practices to protect your personal and financial information.

Your data will not be sold to third parties. It may be shared with payment processors, identity verification partners, or regulatory bodies when required by law or for the purpose of processing your transactions securely.

10 Account Suspension and Termination

PH13 reserves the right to suspend, restrict, or permanently close any account that is found to be in violation of these Terms and Conditions. This includes but is not limited to: fraudulent activity, duplicate accounts, identity misrepresentation, bonus abuse, and use of prohibited software.

Players may also request the closure of their own account at any time by contacting our support team. If a self-exclusion or voluntary closure is requested, PH13 will process this within a reasonable timeframe. Remaining balances in good standing will be returned subject to completed verification.

• Suspended accounts are reviewed on a case-by-case basis.
• Funds associated with confirmed fraudulent activity are not eligible for return.
• Closed accounts may not be reopened without review and approval from our team.

11 Limitation of Liability

PH13 provides the platform on an "as is" basis. While we work to maintain uptime and performance, we do not guarantee uninterrupted access. We are not liable for losses resulting from service interruptions, technical errors, or circumstances beyond our reasonable control.

PH13 is not responsible for any losses you incur through gaming. All gaming involves risk, and it is your decision to participate. By using the platform, you acknowledge and accept this risk.

12 Changes to These Terms

PH13 may update these Terms and Conditions at any time. When significant changes are made, we will update the "Last updated" date at the top of this page. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

If you have questions about any part of these terms, please reach out to our support team. We're here to help clarify anything that feels unclear before you continue using the platform.