At PH13, your privacy is something we take seriously. This policy explains what personal information we collect, how we use it, who we share it with, and the steps we take to keep it safe. Please read through it before using our platform.
PH13 is an online gaming platform serving Filipino players. We are committed to protecting the personal data you share with us when you register, play, or interact with our services. This Privacy Policy applies to all users of the PH13 website and mobile app.
By creating an account and using PH13, you acknowledge that you have read and understood this policy. If you have concerns about how your data is handled, you're welcome to reach out to our support team before continuing.
We collect personal information when you register for an account, make transactions, contact support, or use features on our platform. The types of data we collect include:
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government ID | Registration and KYC verification |
| Contact Data | Email address, mobile number | Account creation and OTP setup |
| Financial Data | Payment method details, transaction history | Deposits and withdrawals |
| Technical Data | IP address, device type, browser, session data | Platform access and login events |
| Usage Data | Games played, bets placed, session duration | Ongoing platform activity |
| Communications Data | Support chat logs, messages sent to us | When you contact our team |
We only collect data that is necessary for the purposes described in this policy. We do not collect data unnecessarily or retain it beyond the period required.
The information we collect is used to operate and improve the PH13 platform, verify identities, process financial transactions, and provide customer support. Specifically, we use your data to:
We do not use your data to make automated decisions that have a significant legal or material effect on you without human review.
PH13 does not sell your personal data to third parties. We may share your information with trusted partners and service providers only when it is necessary to operate our services or meet legal obligations. These may include:
Any third party we work with is required to handle your data in accordance with applicable privacy standards. We do not permit them to use your data for their own marketing or unrelated purposes.
Keeping your data safe is a core responsibility at PH13. We use SSL (Secure Socket Layer) encryption on all data transmitted between your device and our platform. Your account is protected by password authentication and OTP verification, which adds an extra layer of security every time you log in from a new device or location.
Our systems are monitored around the clock for unusual activity. In the event of a security incident that could affect your personal data, we will notify you promptly and take immediate steps to contain the issue.
PH13 uses cookies and similar tracking technologies to make the platform work properly and improve your experience. Cookies are small files stored on your device that help us remember your preferences, keep your session active, and understand how users interact with our platform.
The types of cookies we use include:
You can manage or disable cookies through your browser settings. Keep in mind that disabling essential cookies may affect how some features of the platform work.
We retain your personal data for as long as your account is active or as needed to provide services. If you request account closure, we will retain certain data for a period required by applicable law — for example, transaction records that must be kept for audit or compliance purposes.
Once the required retention period has passed, your personal data is securely deleted or anonymised so it can no longer be linked back to you. You can request information about the specific retention periods that apply to your data by contacting our support team.
As a PH13 player, you have rights over your personal data. These include:
To exercise any of these rights, contact our support team. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.
PH13 is strictly a 21+ platform. We do not knowingly collect or process personal data from individuals under the age of 21. If we discover that an account was created by someone below this age, the account will be closed immediately and any data collected will be deleted.
If you believe a minor has accessed or registered on our platform, please contact our support team right away so we can investigate and take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our platform, or updates to applicable laws. When we make significant changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this page periodically. Continued use of PH13 after any changes are posted means you accept the updated policy. If a change materially affects how we handle your personal data, we will make reasonable efforts to notify you directly.
If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your information is being handled, our support team is available to help.
You can reach us at: [email protected]
We aim to respond to all privacy-related enquiries within a reasonable timeframe. For general account help, you can also visit our FAQ page.
Our Privacy Commitments
Every connection between your device and PH13 is protected by SSL encryption. Your login, deposits, and personal details are always transmitted securely.
One-time password (OTP) verification adds a second layer of security to your account. Suspicious logins are flagged and require re-authentication before access is granted.
PH13 never sells your personal information to advertisers, data brokers, or unrelated third parties. Your data is used solely to operate and improve your experience on our platform.
Identity verification is handled by certified partners using secure protocols. Documents submitted for KYC are processed strictly for account verification — nothing else.
We only collect what we genuinely need. If a piece of information isn't necessary for us to serve you properly, we don't ask for it or store it.
Our systems undergo ongoing security assessments to identify and address vulnerabilities. We stay current with best practices so your data stays protected as threats evolve.
Play with Confidence
Now that you know how we handle your data, you can enjoy everything PH13 has to offer — slots, live casino, sports betting, and more — knowing your information is in good hands.